FAQ

What products does Autonelo sell?

Autonelo offers practical automotive accessories, including interior and exterior vehicle accessories designed for everyday convenience, organization, comfort, and vehicle care.

How do I know whether an accessory fits my vehicle?

Please review the product description, dimensions, specifications, and compatibility information shown on the applicable product page before ordering. If you are unsure about compatibility, contact us before completing your purchase.

How much does shipping cost?

Orders below $39.99 have a $12.99 shipping fee. Orders of $39.99 or more qualify for free shipping.

How long does order processing take?

Orders are generally processed within 1–3 business days before shipment.

Can I return a product?

Eligible products may be returned within 30 days of receiving the order, subject to the conditions described in our Return Policy.

Where should I send my return?

Please contact service@autonelo.com before sending any return. After your return request has been reviewed and authorized, eligible returns may be directed to:

Return Warehouse:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States

Please do not send a product to the warehouse without first receiving return authorization and instructions from our customer service team.

What if my order arrives damaged or incorrect?

Please contact service@autonelo.com with your order number and photographs showing the issue. We will review the request and provide appropriate assistance.